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Frequently Asked Questions

Questions people ask before becoming a Laborfair member:

What is Laborfair?

Laborfair is a trusted service marketplace where service providers, known as Laborfair members, and their customers connect and exchange fairly. Your Laborfair profile is your personal brand on the Web. Store your online reputation with ratings and reviews of your quality work. As a paying customer, you have up to 24 hours to respond to a personal and exlusive job lead. At Laborfair, people hire people directly around the principle of fairness.
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Is Laborfair an employment agency?

We are NOT an employment agency. All wages go directly to our members, the providers of the service. Our marketplace and communication services help individuals, small businesses and those affiliated with non-profits find fair-paying, more consistent employment.
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How does Laborfair help me?

Once you are a Laborfair member and publish your FREE profile, you are listed in Laborfair.com search results for those looking for your service in their local area. Laborfair gives you tools and widgets you can use to differentiate your own advertising around the web and modern communication tools to connect promptly with customers when the opportunities show up.
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Your Laborfair membership delivers:


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What is the difference between laborfair.com and member.laborfair.com?

Member.Laborfair.com is exclusively for Laborfair members, service providers advertising on laborfair.com. On the member site, it's easy to:

  1. Create, publish and update your Laborfair profile and reviews
  2. Manage your account and personal job leads
  3. Access free public leads on our exclusive job board
  4. Set all your advertising and communication preferences

Laborfair.com is the trusted, safe and fair service marketplace for customers looking for good help. Customers search, contact, review and refer you on Laborfair.com -- consider Laborfair.com your online advertising space and job lead generation tool.
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What types of service categories are on Laborfair.com?

All types of house maintenance and family care services. Popular services include housecleaning, childcare, gardening, handyman services, yard or garbage cleanup, moving, interior/exterior painting, eldercare,... You name it!
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When will I get a job?

We cannot predict when. You can be contacted in minutes, days, or weeks of being published depending on local demand for your services. You'll know the lead is great right from the start! Customers have searched, selected, and contacted you over your competition. Your Laborfair profile is listed 24 hours a day / 7 days a week in your selected areas.
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How do I increase my chances of getting a great job?

An up-to-date and descriptive Laborfair profile and Reviews! Reviews! Reviews! Positive reviews from current and previous customers increase your chances of being contacted with more jobs at higher pay. We also encourage you to use our tools for self-promotion to increase the traffic to your own profile.
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Why are reviews important?

Reviews influence your success in attracting great customers. Our site statistics prove that having current reviews of your performance greatly improve your chances of being selected. Customers often search by most reviews or select only from providers with reviews.

Please DON'T review yourself or your own business anonymously or get your friends to. Not only is this dishonest, it is obvious and establishes poor credibility around your Laborfair profile.
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What if I get a negative review?

DON'T overestimate the impact of a single negative review. Customers are people and people can be difficult, everyone knows that. A bad review happens to even the best of people and businesses. At Laborfair, people hire people direct around the principle of fairness. If you are not happy with a posted review, feel free to comment. While we encourage you to speak your mind, please remember no expletives or other nastiness. Read our terms and conditions for our policy.

In speaking to Laborfair.com users, we've learned that negative reviews sprinkled in with favorable reviews often enhance the credibility of the positive reviews by illustrating the honesty and openness of the Laborfair.com environment.
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Do members need to have insurance, special certifications, or a business license?

No, but if you do, include it! It's in your best interest to include all your qualifications (any insurance, certifications, licenses, special skills etc.) in your Laborfair profile. Customers search and decide based on their criteria so it's better to add more.
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Do members need to speak English well?

Some jobs require a good level of English and some very little. It's up to the customer and better to include your proficiency in your profile.
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What do I need to become a Laborfair member?
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Will my personal contact information be public?

No, your personal contact information will NOT be public. Your account information is internal and safe at Laborfair. Only what you publish in your Laborfair profile is public and visible to visitors of Laborfair.com. Please read our privacy policy for more information.
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Is it really FREE??

Yeap! Your basic Laborfair membership is FREE. This includes: your profile, your leads, the Laborfair job board, text message alerts in your cellphone, tools for self-promotion, your unique and universal URL searchable on Google and more.
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Is there a contract to sign?

No. There are no commitments or forms to sign. If you would like to pause your profile, remove your profile, or unsubscribe completely from our mailing list, inform us at any time.
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Do I need to pay for every job lead I receive?

No. All your leads are FREE. When you receive a personal job lead, you decide if you want to accept or decline it. If you decline the lead, Laborfair will send a polite decline to the customer on your behalf and share the lead with other providers who may be available to respond to the lead.
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Can I remove my profile from Laborfair.com at any time?

Yes. At Laborfair, our members are in complete control. Just sign in with your FairID, go to your profile and pause or un-publish your listing. You can always return to Laborfair with your FairID and update and republish. Your customer reviews remain archived.
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Do all mobile phone carriers support the text-messaging alert service?

The Laborfair text-message service is currently in trial and not all networks are supported. Cingular, AT&T, Verizon, and Sprint mobile carriers all work with our alert system. Note: your job lead alerts are always sent to you via email regardless of the status of your Laborfair text-message alert service.
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Is there a charge to receive text alerts?

Laborfair does not charge for sending text alerts. However, your mobile carrier may charge a per-message fee depending on your rate plan.

Our text alert feature, and text messaging in general, is pretty nifty — consider a plan with your carrier which includes plenty of text messages monthly. You'll find yourself text'ing away to your friends and family all the time!
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Do I need to be licensed to list on Laborfair?

You must abide by applicable state laws in providing your service. In particular, there are license requirements for "Skilled Trade" categories (e.g., Plumbers, Electricians, etc.). For details, please refer to the California State Licensing Board (http://www.cslb.ca.gov/). You may also want to review Consequences of Contracting without a License.
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I have a question not listed. Who can I contact?

If you have additional questions or suggestions, please contact us. We will make Laborfair better with your feedback.
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